Privacy Policy Therapy Massage by Ann

Effective Date: 06/02/2025
Business Name: Therapy Massage by Ann
Website: [www.anntherapy.co.uk]
Contact Email: office@anntherapy.co.uk
Phone: 07857 945033

At Therapy Massage by Ann, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our massage therapy services.

By using our website or booking an appointment, you consent to the data practices described in this policy.

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1. Information We Collect

We may collect and process the following types of personal information:

1.1. Information Provided by You

✔ Contact details: Name, email address, phone number
✔ Booking details: Date, time, and location of appointments
✔ Health information: Relevant medical history (only with your consent)
✔ Payment information: For processing payments (no financial details are stored)

1.2. Information Collected Automatically

✔ IP Address: Used for analytics and security purposes
✔ Cookies & Tracking Technologies: To enhance user experience on our website
✔ Usage Data: Pages visited, session duration, and interaction with content

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2. How We Use Your Information

We use your information to:
✔ Provide and manage massage therapy services
✔ Process bookings and payments
✔ Send appointment confirmations and reminders
✔ Respond to inquiries and customer support requests
✔ Improve our website’s performance and user experience
✔ Ensure compliance with legal and regulatory requirements

We will never sell or share your personal information with third parties for marketing purposes.

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3. Legal Basis for Processing Data

We process personal data based on:
✔ Contractual necessity – To provide the services you request
✔ Legal obligation – To comply with tax, legal, and regulatory requirements
✔ Legitimate interest – To improve our services and prevent fraud
✔ Consent – For marketing communications (only if you opt-in)

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4. How We Protect Your Data

We take appropriate technical and organizational measures to protect your personal data, including:
✔ Secure servers to store and encrypt sensitive data
✔ Access control – Only authorized personnel can access client data
✔ SSL encryption – Secure transmission of online data
✔ Regular security audits to detect and prevent breaches

Despite these measures, no system is 100% secure. If a data breach occurs, we will notify you and relevant authorities as required by law.

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5. How Long We Keep Your Data

We retain personal data only for as long as necessary to:
✔ Fulfill our contractual obligations
✔ Comply with legal and regulatory requirements
✔ Maintain business records

Typically, client records are kept for up to 5 years after your last appointment, unless a longer retention period is required by law.

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6. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

✔ Right to Access – Request a copy of the data we hold about you
✔ Right to Rectification – Correct inaccurate or incomplete data
✔ Right to Erasure (‘Right to Be Forgotten’) – Request deletion of your data (subject to legal obligations)
✔ Right to Restrict Processing – Limit how we process your data
✔ Right to Data Portability – Request a transfer of your data to another service provider
✔ Right to Object – Opt out of certain types of data processing

To exercise these rights, contact us at office@anntherapy.co.uk. We aim to respond within 30 days.

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7. Cookies & Website Tracking

We use cookies and tracking technologies to:
✔ Enhance user experience
✔ Improve website performance
✔ Monitor visitor behavior for analytics

By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, but this may impact site functionality.

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8. Third-Party Services & Links

Our website may contain links to third-party websites or services, such as:
✔ Online booking platforms
✔ Secure payment processors

We are not responsible for the privacy policies of external sites. Please review their policies before sharing your data.

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9. Marketing & Communication Preferences

✔ We will only send marketing emails or promotional offers if you explicitly opt-in.
✔ You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us.

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10. Mobile Massage & Home Visit Privacy

✔ We respect your privacy and confidentiality when providing mobile massage services.
✔ Any client information discussed during a session remains strictly confidential.

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11. Complaints & Contact Information

If you have concerns about how we handle your data, contact us:

📧 Email: office@anntherapy.co.uk
📞 Phone: 07857 945033
🌍 Website: [www.anntherapy.co.uk]

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at [www.ico.org.uk](https://www.ico.org.uk).

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12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

By continuing to use our services, you acknowledge and accept any updates to this policy.